All orders are dispatched via DHL eCommerce, USPS, or ePacket depending on your destination and the fastest available service.

Processing time Every order goes through a careful preparation and quality check before dispatch. Please allow 10–14 business days for processing.

Estimated delivery after dispatch

• United Kingdom & Europe: 7–14 business days
• United States & Canada: 10–18 business days
• Rest of World: 14–25 business days

Total order-to-delivery time is typically 3–6 weeks from the date of purchase, depending on your location. Orders may occasionally arrive sooner.

Tracking Where tracking is available, your tracking number will be emailed once your order has been dispatched. Please note that carrier scan coverage applies to only a portion of fulfilled shipments — extended periods without tracking movement do not necessarily indicate a lost parcel. If you have received no tracking update within 14 business days of ordering, please contact us at gentalbrush@outlook.com.

Delays beyond our control Customs clearance, postal disruptions, and public holidays may extend delivery timeframes. We appreciate your patience and will always do our best to support you if your order is delayed.